Frequently Asked Questions


Your payment will be processed in your local currency.

There are however some limitations and special cases in which we will have to charge your card in EUR. In those cases, the conversion is handled by your financial institution.

Accepted payments are:

  • Visa
  • MasterCard
  • American Express
  • Apple Pay
  • Ideal
  • Google Pay

Note, cards issued that do not carry one of these logos will not be accepted.


Most orders ship out within 1-2 business days of ordering pending availability and credit verification, excluding weekends and holidays. 

Please allow an additional 2-3 processing days during promotional periods.

We do not ship on the weekend or NL Bank holidays

We hope this doesn’t happen to you, but if it does, do not hesitate to send a message to with your order details and photos of the damage.  

** Please note: If a package has been delivered to the shipping address that was provided at checkout, we cannot be held responsible for those lost or stolen packages.


Once an order has been placed, we’re unable to make any changes.

You can request to cancel your order so you can place a new order with any changes you need.

To request to cancel your order, please email: as soon as possible and be sure to include your order number.